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Bookings Conditions

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Booking conditions

ARTICLE 1-Introductory provisions
ARTICLE 2-Information from the tour operator
ARTICLE 3-Information by the traveler
ARTICLE 4-Essentials
ARTICLE 5-Formation and content of the agreement
ARTICLE 6-Payment, interest and collection costs
ARTICLE 7-Travel sum
ARTICLE 8-Change travel sum
ARTICLE 9-Travel documents and required documents traveler
ARTICLE 10-Changes by the traveler
ARTICLE 11-Substitution
ARTICLE 12-Cancellation by the traveler
ARTICLE 13-Cancellation by the travel organizer
ARTICLE 14-Changes by the travel organizer
ARTICLE 15-Liability and force majeure
ARTICLE 16-Help and assistance
ARTICLE 17-Exclusion and limitations of travel organizer's liability
ARTICLE 18-Obligations of the traveler
ARTICLE 19-Complaints during the trip
ARTICLE 20-Complaints after the trip
ARTICLE 21-Disputes
ARTICLE 22-Corona

ARTICLE 1 - Introductory provisions

1. In these travel conditions the following terms have the following meanings:
Travel organizer: the person who, in the course of his business, offers trips organized in his own name to the public or to a group of people. In this document also referred to as: Westhamtickets (service of P1 Travel).
Traveler: a. The other party of the travel organizer, or
b. the person on whose behalf the trip has been stipulated and who has accepted that stipulation, or
c. the person to whom the legal relationship with the tour operator has been established in accordance with Article 11 of these conditions.
Travel agreement: the agreement whereby Westhamtickets (service of P1 Travel) commits towards its counterparty to provide a pre-organized trip offered by it that includes an overnight stay or a period of more than 24 hours and at least two of the following services:
a. transport;
b. residence;
c. another tourist service not related to transport or accommodation, which forms a significant part of the trip.
Therefore, there may also be a general agreement for the purchase of single tickets. In the event of individual tickets, therefore, no travel contract is concluded.

Booking office: the company that mediates between the traveler and the travel organizer in concluding the travel agreement.
Working days: Monday to Friday, with the exception of legally recognized public holidays.
Office hours: Monday to Friday from 9:00 AM to 5:00 PM, excluding legally recognized holidays.
2. These travel conditions apply to all travel agreements.
3. The term "Europe and the Mediterranean countries" means: the European Continent, including Spanish (Canary) islands and Portuguese (Madeira, Azores) islands, resp. all countries in Asia and Africa bordering the Mediterranean Sea.

ARTICLE 2 - Information from the tour operator

1. At the latest when the contract is concluded, general information concerning passports, visas and any formalities related to health will be provided to the traveler by or on behalf of Westhamtickets (service of P1 Travel).
The traveler himself/herself is responsible for obtaining the necessary additional information from the relevant authorities and also checking on time before departure that the information previously obtained has not changed in the meantime.
2. The traveler will be provided with information about the possibility of taking out cancellation insurance and travel insurance by or on behalf of Westhamtickets (service of P1 Travel) may demand the condition that the traveler takes out travel insurance and may also require proof of such insurance in order of completing the travel contract. Westhamtickets (service of P1 Travel) clearly states such a condition in the offer.
3. Westhamtickets (service of P1 Travel) is not responsible for general information in photos, folders, advertisements, websites and other information carriers, if these have been prepared or published by third parties.
4. In air transport, the identity of the operating airline will be made known to the traveler as soon as it is known to Westhamtickets (service of P1 Travel), if possible at the time of booking and at the latest when providing the travel documents.

ARTICLE 3 - Information by the traveler

1. The traveler provides Westhamtickets (service of P1 Travel) no later than at the conclusion of the agreement all information about himself and the travelers registered by him that may be important for the conclusion or execution of the agreement. This includes, if available, mobile phone numbers and email addresses.
2. The traveler must provide information regarding the physical and mental condition of the traveler(s) (including the use of alcohol, drugs or medicines) if that physical and/or mental condition can lead to discomfort, danger or risks for the traveler or other travelers (passengers and/or crew) or possessions of third parties. The traveler is aware that the carrier (for example, the captain of an aircraft) can deny him the right to further transport if the information proves to be incorrect or not provided. Information should also be provided on reduced mobility and on the need to accompany underage and disabled travelers, pregnant women, ill people and other fellow travelers. The traveler is aware that the carrier reserves the right to request a medical certificate with regard to certain medical conditions and to deny the traveler the right to (further) transport in the absence of that certificate.
3. The traveler also mentions details that may be important for the proper execution of the trip by the travel organizer regarding the capacity or composition of the group of travelers registered by him.
4. If he fails to fulfill this obligation to provide information and this has the consequence that this traveler(s) is (are) excluded by the travel organizer from (further) participation in the trip in accordance with the provisions of Article 18, paragraph 2, the will be charged to him.

ARTICLE 4 - Essentials

1. On medical grounds, deviations from or additions to the trip offered by Westhamtickets (service of P1 Travel) may be required (medical essentials). Westhamtickets (service of P1 Travel)) will make a real effort to comply with this, unless this cannot be required of him in all reasonableness. Medical essentials require the express written consent of the tour operator.
2. Westhamtickets (service of P1 Travel) has the right to charge a reasonable amount per booking for organizational costs associated with the deviation or addition, communication costs and by the implementation of the trip additional fees charged to service providers involved. Any costs regarding medical essentials can only be charged if the traveler and Westhamtickets (service of P1 Travel) agree.
3. Westhamtickets (service of P1 Travel) will only process an essential request on other than medical grounds (other essentials) if it has a reasonable chance of success. In that case, he has the right to charge a reasonable amount for this, namely the organizational costs associated with the request, communication costs and any additional costs charged by the service providers involved in the execution of the trip.
These requests also require the express written consent of Westhamtickets (service of P1 Travel).
4. The amount of the compensations mentioned in this article is stated in the offer of Westhamtickets (service of P1 Travel).

ARTICLE 5 - Formation and content of the agreement

1. Offer and acceptance
a. The agreement is concluded by the traveler accepting the offer of Westhamtickets (service of P1 Travel) including the applicable conditions. Acceptance takes place electronically directly by approval. After the agreement has been concluded, the traveler will receive an electronic confirmation / invoice as soon as possible.
b. When booking via the internet, Westhamtickets (service of P1 Travel) organizes the booking process in such a way that the traveler is informed before accepting that he is entering into an agreement. The traveler is bound by this agreement by confirming the booking by Westhamtickets (service of P1 Travel).
2. Withdrawal of offer
The offer of Westhamtickets (service of P1 Travel) is non-binding and can be revoked if necessary. Revocation due to correction of errors in the calculation of the travel sum or of other errors is permitted. The revocation must be made as soon as possible, but before 4:00 P.M. the next working day (travel to Europe and the Mediterranean countries) after the day of acceptance, stating the reasons.
In that case, the traveler is entitled to immediate refund of any money paid.
3. Obvious errors
Apparent errors and mistakes do not bind Westhamtickets (service of P1 Travel). Such errors and mistakes are errors and mistakes that - from the perspective of the average traveler - are or should be known as such at first sight.
4. Cancellation of the travel organizer due to insufficient participation
Westhamtickets (service of P1 Travel) has the right to cancel the agreement with immediate effect, if the number of registrations is less than the required minimum number. He clearly states the notice period and the required minimum number of registrations in the offer. The cancellation must be made in writing within the period stated in the publication. Articles 13 and 15 do not apply.
5. Applicant
a. The person who enters into an agreement on behalf of or for the benefit of another person (the applicant) is jointly and severally liable for all obligations ensuing from the agreement.
b. All traffic (including payment transactions) between the traveler(s) on the one hand and Westhamtickets (service of P1 Travel) on the other hand goes exclusively through the registrant.
c. The (other) traveler(s) is (are) liable for his (their) own share in the agreement.
6. Information and reservations in publication
a. If the agreed trip is included in a publication by Westhamtickets (service of P1 Travel), the information contained will also form part of the agreement.
b. If Westhamtickets (service of P1 Travel) has included general reservations in the general part of the program and these are contrary to the travel conditions, the most favourable provisions apply to the traveler.
7. Departure and arrival times
For transport components of the trip, departure and arrival times will be stated in the travel documents. These times are final. Westhamtickets (service of P1 Travel) can only deviate from these times within reasonable limits and only if it is not reasonably possible to maintain these times. In that case, Articles 14 and 15 do not apply.
8. Deviations from percentages in Articles 6 and 12
Westhamtickets (service of P1 Travel) may deviate from the percentages referred to in Articles 6 and 12, but only if the deviating percentages have been announced in advance in the publication and / or offer and strengthen the position of the traveler.
This is without prejudice to the permitted deviations as referred to in art. 6 paragraph 1 and art. 12 paragraph 2.

ARTICLE 6 - Payment, interest and collection costs

1. When the agreement is concluded, 100% of the total agreed travel sum must be paid.
2. The traveler who has not fulfilled a financial obligation towards Westhamtickets (service of P1 Travel) on time, owes statutory interest on the amount still owed. He is also obliged to reimburse collection costs incurred by Westhamtickets (service of P1 Travel). These amount to a maximum of: 15% on travel sums up to € 2,500.00; 10% on the next € 2,500.00 and 5% on the next € 5,000.00 with a minimum of € 40.00. Westhamtickets (service of P1 Travel) may deviate from the aforementioned amounts and percentages for the benefit of the traveler.

ARTICLE 7 - Travel sum

1. The published travel sum applies per person, unless stated otherwise. This includes the services and facilities on the website, whether or not specified in various cost elements, including the unavoidable additional costs known at the time of publication that the traveler must pay for the services offered. Unavoidable additional costs are understood to be costs that are inextricably linked to the service offered. This does not include the costs of additional services that are provided by Westhamtickets (service of P1 Travel) or by third parties at the request of the traveler, such as insurance premiums, insured costs which are booked per travel group are levied and recommended according to the size of the party, and reservation costs that can be identified per sales channel.
2. The published travel sum is based on the prices, levies and taxes, as these were known by Westhamtickets (service of P1 Travel) at the time of publication.

ARTICLE 8 - Changes in travel sum

1. Westhamtickets (service of P1 Travel) has the right to increase the travel sum up to 20 days before the day of departure in connection with changes in transport costs (including fuel costs), taxes and levies due. Westhamtickets (service of P1 Travel) will indicate how the increase has been calculated. These changes will also lead to a reduction in the travel sum, unless, in view of the associated costs, this cannot reasonably be required of the tour operator. Westhamtickets (service of P1 Travel) will indicate to the traveler how the reduction has been calculated.
If the travel sum has been paid by the traveler in time, the period within which the travel sum may no longer be increased is six weeks instead of 20 calendar days before departure.
2. a. Contrary to the provisions of paragraph 1, Westhamtickets (service of P1 Travel) will not change the travel sum for charter air travel within Europe and to the Mediterranean countries after the travel agreement has been concluded.
b. Contrary to the provisions under a. And only in the case of unforeseen
- increases in taxes or levies due, or
- extreme increase in transport costs
Westhamtickets (service of P1 Travel) can increase the travel sum up to 20 calendar days before the day of departure if ANVR (the Dutch Association of Travel Agents and Tour Operators) and Consumentenbond (an association in the Netherlands that stands up for the interests of consumers) have determined that such a situation is the case.
3. In case of an announced price increase of the air transport costs, the traveler can ask Westhamtickets (service of P1 Travel) whether he can already pay these costs to Westhamtickets (service of P1 Travel) to prevent the price increase. If this request can be granted, these costs have been paid in full and the ticket has been issued, Westhamtickets (service of P1 Travel) will no longer change the air transport costs part of the travel sum. In those cases, the cancellation costs of Article 12 are at least increased by the paid air transport costs.
4. a. The traveler has the right to reject an increase in the travel sum as referred to in paragraphs 1 and 2. He must - under penalty of forfeiture - exercise this right within 3 working days after receipt of the notification of the increase.
b. If the traveler rejects the travel sum increase, Westhamtickets (service of P1 Travel) has the right to terminate the agreement. He must - under penalty of forfeiture - use the notification about the increase of this right within 7 working days after receipt by the traveler. In that case, the traveler is entitled to a remission or immediate refund of money already paid. Articles 13, 14 and 15 do not apply.

ARTICLE 9 - Travel documents and necessary travel documents traveler

1. Westhamtickets (service of P1 Travel) will provide the traveler with the necessary travel documents no later than 1-3 days before the day of departure, unless this cannot reasonably be required from Westhamtickets (service of P1 Travel).
2. If the traveler has not received any travel documents at the latest 1 working days before departure, he will report this immediately to Westhamtickets (service of P1 Travel).
3. If a trip is booked within 10 days before the day of departure, Westhamtickets (service of P1 Travel) will indicate when and how the necessary travel documents will be made available to the traveler.
If the traveler has not received it accordingly, he must report this immediately to Westhamtickets (service of P1 Travel).
4. The traveler is responsible for carrying the necessary documents, such as a valid passport, or, where permitted, an identity card and any required visas, proof of vaccinations, driving license and green card.
If the traveler is unable to make the trip (in full) due to the absence of any (valid) document, this will be with all associated consequences, unless Westhamtickets (service of P1 Travel) has agreed to provide that document, concerns and the lack thereof can be attributed to him, or if Westhamtickets (service of P1 Travel) has failed to fulfil its obligation to provide information under Article 2, paragraph 1.

ARTICLE 10 - Changes by the traveler

1. After the agreement has been concluded, the traveler can request changes to it. This is subject to the condition that the traveler pays the changed travel sum after deduction of the money already paid. In addition, he is obliged to pay an amount stated in the offer for change costs per booking and any communication costs. The request will be decided as soon as possible. These changes will be made as far as possible up to 28 calendar days before departure and in that case confirmed in writing by the travel organizer.
2. Rejection of the changes desired by the traveler will be motivated by the travel organizer and the traveler will be notified immediately. The traveler can maintain or cancel the original agreement. In the latter case, Article 12 applies. In the absence of a response from the traveler to the rejection of his request, the original agreement will be executed.
3. Changing the departure date or reducing the number of paying passengers is considered a (partial) cancellation to which Article 12 applies. In that case, no change or communication costs are due.

ARTICLE 11 - Substitution

1. In time for the commencement of the trip, the traveler can be replaced by another person. The following conditions apply:
- the other person meets all the conditions attached to the trip; and
- the request is submitted no later than 7 calendar days before departure, or in time so that the necessary actions and formalities can still be carried out; and
- the conditions of the suppliers of Westhamtickets (service of P1 Travel) do not oppose this substitution.
2. The applicant, the traveler and the person who replaces him are jointly and severally liable to Westhamtickets (service of P1 Travel) for the payment of the part of the travel sum still due and any additional costs resulting from the replacement.

ARTICLE 12 - Cancellation by the traveler

If you cancel the trip, you still owe the travel sum to Westhamtickets (service of P1 Travel). However, if it is possible for Westhamtickets (service of P1 Travel) to cancel the booked parts with its suppliers without Westhamtickets (service of P1 Travel) owing the price or having to incur costs for this, then Westhamtickets (service of P1 Travel) refund the travel sum to you as far as possible, after deduction of the costs that Westhamtickets (service of P1 Travel) had to incur. Refund of the part of the travel sum that relates to the flight is never possible in case of cancellation. From five days before departure, the cancellation costs are always 100%. We ask you to give a cancellation in writing (by email). We will respond within a business day with a cancellation confirmation and cancellation fees. Of course it is also possible to first receive a statement of the cancellation costs.

ARTICLE 13 - Cancellation by the travel organizer

1. Westhamtickets (service of P1 Travel) has the right to terminate the agreement due to serious circumstances.
2. Significant circumstances are circumstances that are of such a nature that further commitment of Westhamtickets (service of P1 Travel) to the agreement cannot reasonably be required.
3. A significant circumstance for Westhamtickets (service of P1 Travel) is in any case present if, before the date of departure, one for that area by the Emergency Committee of the
Travel calamities fund established cover limitation or situation subject to benefits. A change in the moment at which the competition(s) / the event takes place (including cancellation) for which, as part of the travel agreement, Westhamtickets (service of P1 Travel) has provided entrance tickets to the traveler, can be a significant circumstance. In such a case, Westhamtickets (service of P1 Travel) will always try to change the travel agreement first.
4. a. If the cause of the cancellation can be attributed to the traveler, the resulting damage will be borne by the traveler.
b. If the cause of the cancellation can be attributed to Westhamtickets (service of P1 Travel), the resulting damage will be charged to Westhamtickets (service of P1 Travel). Whether this is the case is determined on the basis of Article 15.
c. If the cause of the cancellation cannot be attributed to either the traveler or Westhamtickets (service of P1 Travel), the parties will each bear their own damage as detailed in Article 16.
5. If Westhamtickets (service of P1 Travel) saves money through the cancellation, the traveler is entitled to the amount of that saving.

ARTICLE 14 - Change by the tour operator

1. a. Westhamtickets (service of P1 Travel) has the right to change the agreed services due to serious circumstances as described in more detail in article 13 paragraph 2. Westhamtickets (service of P1 Travel) will notify changes within 3 calendar days. the traveler, after he has been informed of the change. He will communicate this within one calendar day from 10 calendar days before departure.
b. If the change concerns one or more essential points, the traveler can reject the change (s).
c. If the change concerns one or more non-essential points, the traveler can only reject the change if the change is to the disadvantage of more than minor significance.
d. If Westhamtickets (service of P1 Travel) saves money through the change, the traveler is entitled to the amount of that saving for his part.
2. a. In the event of a change, Westhamtickets (service of P1 Travel) will make an alternative offer to the traveler if possible. He will do this within 3 calendar days after Westhamtickets (service of P1 Travel) has been informed of the change. A period of one calendar day applies from 10 calendar days before departure.
b. The alternative offer must be at least equivalent. The equivalence of alternative accommodation must be assessed according to objective criteria and determined according to the following circumstances that must be apparent from the replacement offer:
- the location of the accommodation in the place of destination;
- the nature and class of the accommodation;
- the facilities offered by the accommodation.
The assessment referred to here should take into account:
- the composition of the tour group;
- the special characteristics or circumstances of the traveler (s) concerned that have been declared essential by Westhamtickets (service of P1 Travel) and confirmed by him in writing;
- the deviations from the program or additions required by the traveler, which have been confirmed in writing by Westhamtickets (service of P1 Travel).
3. a. The traveler who makes use of his right to reject the change or alternative offer pursuant to the previous paragraphs must notify this within 3 calendar days of receipt of the notice of the change or of the alternative offer. A period of 1 calendar day applies from 10 calendar days before departure.
b. If the traveler rejects the change or the alternative offer, Westhamtickets (service of P1 Travel) has the right to cancel the agreement with immediate effect. He must - under penalty of forfeiture - exercise this right within 3 calendar days after receipt of the rejection by the traveler. A period of one calendar day applies from 10 calendar days before departure.
In that case, the traveler is entitled to a remission or refund of the fare (or, if the trip has already been partially enjoyed, a refund of a proportional part thereof) within 2 weeks, without prejudice to his right to compensation as referred to in paragraph 5.
4. If a period from paragraphs 1, 2 and 3 of this article ends on a public holiday recognized on a Sunday or in the Netherlands, that period will be extended until the next working day at noon.
5. a. If the cause of the change can be attributed to Westhamtickets (service of P1 Travel), the resulting damage of the traveler will be for the account of Westhamtickets (service of P1 Travel). Whether this is the case is determined on the basis of Article 15.
b. If the cause of the change can be attributed to the traveler, the resulting damage will be borne by the traveler.
c. If the cause of the change cannot be attributed to either the traveler or Westhamtickets (service of P1 Travel), the parties each bear their own damage as detailed in Article 16.
6. If after the commencement of the agreed trip an important part of the services to which the agreement relates cannot be provided, Westhamtickets (service of P1 Travel) ensures that appropriate, alternative arrangements are made with a view to continuation of the journey. (For the costs of this see article 16.)
If such arrangements are not possible, Westhamtickets (service of P1 Travel) will provide travelers with an equivalent means of transport that will take them back to the place of departure or another place of return agreed with the traveler(s). (For the costs of this see article 16.)
7. Westhamtickets (service of P1 Travel) is, without prejudice to the provisions of Article 18, paragraph 4, obliged to inform the traveler of a change in the departure time that he has made.
With regard to the return journey, this obligation does not apply to travelers who have booked exclusively for transport and / or whose residence address is unknown.

ARTICLE 15 - Liability and force majeure

1. Without prejudice to the provisions of Articles 13 and 14, Westhamtickets (service of P1 Travel) is obliged to execute the agreement in accordance with the expectations that the traveler could reasonably have under the agreement.
2. If the trip does not proceed in accordance with the expectations referred to in paragraph 1, the traveler is obliged to inform the parties involved as referred to in Article 19 paragraph 1 as soon as possible.
3. If the trip does not proceed in accordance with the expectations referred to in paragraph 1, Westhamtickets (service of P1 Travel) is obliged, without prejudice to the provisions of Articles 16, 17 and 18, to compensate any damage to the traveler, unless the shortcoming in the fulfillment cannot be attributed to Westhamtickets (service of P1 Travel) nor to the person whose assistance he uses in the execution of the agreement, because:
a. the shortcoming in the performance of the agreement is attributable to the traveler; or
b. the shortcoming in the execution of the agreement could not be foreseen or could not be remedied and is attributable to a third party who is not involved in the delivery of the services included in the trip; or
c. the shortcoming in the execution of the agreement is due to an event that Westhamtickets (service of P1 Travel) or the person whose assistance he uses in the execution of the agreement, could not foresee with due care or remedy; or
d. the shortcoming in the execution of the agreement is due to force majeure as referred to in paragraph 4 of this article.
4. Force majeure means any circumstance beyond the control of Westhamtickets (service of P1 Travel) that is of such a nature that compliance with the agreement cannot in all reasonableness be required of the entrepreneur (so-called non-attributable shortcoming in the fulfillment). Force majeure also includes: illness of personnel, strike, defective machines, lack of raw materials, epidemics, pandemic, computer viruses, operational disruptions, storm, fire, water damage, war (danger), riots, import and export barriers, roadblocks, increase of tolls as well as all obstacles caused by government measures and all obstacles or negligence, (partly) caused by incomplete, late or improper fulfillment of the obligations towards the entrepreneur by third parties engaged by them, on whom the entrepreneur depends in its business activities, including the delivery and / or delivery of admission tickets, travel documents and the like, regardless of the reason or cause thereof.
5. If the entrepreneur has already partially fulfilled his obligations upon commencement of the force majeure, or can only partially fulfill his obligations, the entrepreneur is entitled to invoice the already delivered or the deliverable part separately and the client is obliged to pay this invoice. as if it were a separate agreement. However, this does not apply if the already delivered or deliverable part has no independent value.

ARTICLE 16 - Help and assistance

1. a. Westhamtickets (service of P1 Travel) is, depending on the circumstances, obliged to provide the traveler with help and assistance, if the trip does not proceed in accordance with the expectations that it could reasonably have under the agreement. The resulting costs are for the account of Westhamtickets (service of P1 Travel), if the shortcoming in the execution of the agreement is attributable to him in accordance with Article 15, paragraph 3.
b. If the cause can be attributed to the traveler, Westhamtickets (service of P1 Travel) is only obliged to provide help and assistance insofar as this can reasonably be expected. In that case, the costs are borne by the traveler.
2. If the trip does not proceed in accordance with the expectations that the traveler could reasonably have under the agreement due to circumstances that cannot be attributed to either the traveler or Westhamtickets (service of P1 Travel), each party will bear its own damage. For Westhamtickets (service of P1 Travel), this includes the additional deployment of manpower; for the traveler, this includes additional accommodation and repatriation costs.

ARTICLE 17 - Exclusion and limitations of travel organizer's liability

1. a. If a service, regulation or law applies to a service included in the travel, which grants or allows an exclusion or limitation of liability to the service provider, the liability of Westhamtickets (service of P1 Travel) is accordingly excluded or limited.
b. Westhamtickets (service of P1 Travel) is also not liable if and insofar as the traveler has been able to claim damages under an insurance policy, such as travel and / or cancellation insurance.
2. If Westhamtickets (service of P1 Travel) is liable towards the traveler for loss of travel enjoyment, the reimbursement will not exceed one time the travel sum.
3. Without prejudice to the provisions of the previous paragraphs of this article, the liability of Westhamtickets (service of P1 Travel) for damage other than caused by death or injury of the traveler is limited to a maximum of three times the travel sum, unless it concerns intent or gross negligence of Westhamtickets (service of P1 Travel). In that case, his liability is unlimited.
4. The exclusions and/or limitations of liability of Westhamtickets (service of P1 Travel) included in this article also apply to employees of Westhamtickets (service of P1 Travel) and relevant service providers, as well as their staff unless this is excluded by Treaty, Regulation or law.

ARTICLE 18 - Obligations of the traveler

1. The traveler(s) is/are obliged to comply with all instructions from Westhamtickets (service of P1 Travel) to promote the proper execution of the trip and is/are liable for damage caused by his/their unauthorized behavior, judging by the measure of the behavior of a correct traveler.
2. a. Westhamtickets (service of P1 Travel) of (continuation of) a traveler who causes or can cause such nuisance or inconvenience that a good execution of a trip is greatly hindered or can be made more difficult the trip will be excluded, if it cannot reasonably be expected to fulfil the contract.
b. All costs arising from a situation as referred to in paragraph 2 under a will be borne by the traveler, if and insofar as the consequences of nuisance or burden can be attributed to him. If and insofar as the cause of the exclusion cannot become the traveler imputed, he will be refunded part or all of the fare.
3. The traveler is obliged to avoid or limit damage as much as possible, in particular by complying with his notification obligation as further described in Article 19, paragraph 1.
4. Every traveler must check the exact time of departure with the tour guide or the local agent of Westhamtickets (service of P1 Travel) at least 24 hours before the specified time of departure of the return journey.

ARTICLE 19 - Complaints during the trip

1. A shortcoming in the implementation of the agreement as referred to in Article 15 paragraph 2 must be reported on the spot as soon as possible so that a solution can be sought. For this, the traveler must call the appropriate emergency number and confirm this notification in writing (e-mail) to Westhamtickets (service of P1 Travel). This notification should enable Westhamtickets (service of P1 Travel) to remedy the problem, if possible on the spot and immediately.
2. If a shortcoming is not satisfactorily resolved on site, the traveler must submit this complaint to Westhamtickets (service of P1 Travel) by e-mail (complaint report) within 30 days after returning. If the traveler has submitted the complaint in time, Westhamtickets (service of P1 Travel) will respond to the complaint by e-mail or letter within a maximum period of 10 working days.
3. Westhamtickets (service of P1 Travel) provides information in the travel documents regarding the procedure to be followed locally, the contact details and the availability of those involved.
4. The communication costs will be reimbursed by Westhamtickets (service of P1 Travel), unless it appears that they should not reasonably have been incurred.
e. If the traveler has not complied with the notification obligation and complaint report and the service provider or Westhamtickets (service of P1 Travel) has not been given the opportunity to remedy the shortcoming, his possible right to compensation can be limited or excluded.

ARTICLE 20 - Complaints after the trip

1. If a complaint has not been satisfactorily resolved, it must be submitted to Westhamtickets no later than one month after the end of the trip (or the service received) or after the original departure date if the trip has not been processed. The traveler attaches a copy of the complaint report to this.
2. If the complaint concerns the conclusion of an agreement, it must be submitted to Westhamtickets (service of P1 Travel) within one month after the traveler has become aware of the facts to which the complaint relates.
3. If the traveler does not submit the complaint in time, it will not be processed by Westhamtickets (service of P1 Travel), unless the traveler cannot reasonably be blamed for this. Westhamtickets (service of P1 Travel) informs the traveler in writing or electronically.
4. If the traveler has submitted the complaint in time, Westhamtickets (service of P1 Travel) will respond to the complaint by email or letter within one month.

ARTICLE 21 - Exclusion of the right of withdrawal for package holidays

Pursuant to Article 6: 230 paragraph 2 sub h of the Dutch Civil Code, the consumer has no right of withdrawal with regard to the contract for a package holiday as referred to in Article 7: 500 of the Dutch Civil Code. The client's right of withdrawal on an agreement related to leisure activities is also excluded. This therefore applies to single tickets. The reflection period of 14 days during which the agreement can be dissolved without giving reasons therefore does not apply. Single tickets cannot be returned. The provisions of Article 6: 230p sub e BW apply to single tickets.

ARTICLE 22 – Corona Policy

The tickets and hospitality packages we offer online are based on updated allocations that we can offer, everything in cooperation with the official partners we work with and based on the actual capacity.

There might be a chance that the event that you would like to visit, will change in regards to the allowance of spectators and the number of spectators. If this scenario occurs, we would like to take away your concerns.

The event you have booked is cancelled or will be operated behind closed doors.

If your booked event is cancelled or will be held behind closed doors, you will have the option to keep the order amount as a credit to be used for another event. You will receive a credit voucher, which can be used on our website to book another event.

We can only provide a credit voucher for elements of any trip booked with P1 Travel. If you have booked travel, accommodation or any other travel element anywhere else, we are unable to offer any form of compensation should your supplier be unable to offer you cancellation in case of an event not going ahead.

The event is postponed and played with an audience at a later date.

In case the ordered match is postponed to a different date and will be played with spectators, your tickets will remain valid for the new date.

Keep the order and tickets for the new date. This will be a 1-on-1 swap. In case a hotel is booked, we will transfer the hotel booking to the new date. Our customer service team will be in touch about the new travelling dates and confirm the new hotel booking on the date that is requested.